Restozay Chat — Privacy Policy

Last updated: 12 July 2026

Restozay Chat is a private, staff-only business tool used by restaurant employees to manage their restaurant's WhatsApp customer conversations and calls. It is not a consumer app; access requires a staff account created by the restaurant administrator.

Information we collect

• Account information: your staff username and role, provided by your restaurant administrator, used only to sign you in.
• Device push token: an anonymous notification token so we can alert you about new customer messages and incoming calls.
• Microphone audio: used only during an active WhatsApp voice call, when recording a voice note, or while you hold the push-to-talk (walkie-talkie) button. Audio is transmitted to complete the call/message; the app does not listen in the background.
• Business/customer data: the WhatsApp messages, media and call logs of the restaurant's customers that you handle as staff. This belongs to the restaurant and is processed on the restaurant's behalf.

How we use information

• To deliver customer chats and calls to the correct staff member.
• To send notifications about new messages and incoming calls.
• To enable staff features: call recording (stored for the restaurant), live-call monitoring by supervisors, and the internal walkie-talkie.

Permissions

• Microphone — voice calls, voice notes, walkie-talkie.
• Notifications — message and call alerts.
• Foreground service — keeps the walkie-talkie audio connection alive while you use it (a persistent notification is shown).
• Display over other apps / full-screen — to show an incoming call screen over the lock screen, like a normal phone call.

Data sharing

We do not sell your data or share it with advertisers. Message and call data flows only between your device, your restaurant's server, and the WhatsApp Business Platform (Meta) required to deliver messages and calls. Push notifications are delivered via Expo/Google Firebase Cloud Messaging.

Data storage & retention

Chats, call logs and call recordings are stored on the restaurant's server and cloud storage for the restaurant's operational use, and are retained according to the restaurant's own policy. You may request deletion of your staff account by contacting your restaurant administrator.

Data security

Connections use encrypted transport (HTTPS/WSS). Access is restricted to authenticated staff accounts.

Children

This app is intended for restaurant staff and is not directed to children under 13.

Contact

For any privacy question, contact the app provider at:
Email: [email protected]
Provider: Restozay